Not Your Standard was born out of the desire to create a luxury home fragrance line, free-from toxic ingredients. Here are 3 pillars we always aim to stand behind:

Non-Toxic & Clean Burning
The essential oils in our products are natural and non-toxic, free-from phthalate, petroleum, synthetic fragrances and dyes.

Made with Essential Oils
Our products are formulated with only premium-grade essential oils to ensure their purity and efficacy.

Cruelty-Free & Vegan
Our products are cruelty-free and vegan, reflecting our commitment to ethical and sustainable practices.

Not Your Standard cannot be held responsible for any packages lost, stolen, or damaged in transit. All of our products undergo meticulous inspection before shipment. Due to the nature of our products, returns or exchanges are currently unavailable.

If an item arrives damaged, kindly contact us with photo evidence within 7 business days of receiving the item. Upon acceptance of the merchandise for exchange, we will promptly provide you with a return label and notify you via email. We require that your item is shipped back to us within 7 business days of receiving your return label. Once we receive your item, we will process your exchange. Please note that if your item is not shipped within 7 business days of receiving the return label, you will no longer be eligible for an exchange.

In the event of a dispute, a store credit will be automatically issued once we receive the damaged item.

Domestic Shipping

All Domestic US shipping is by UPS or USPS. All orders are shipped from Los Angeles, California.

We provide free UPS® Ground shipping on all Domestic US orders over $100. Please allow 2 to 6 business days to pack and process your order before it ships. Orders placed on Saturday, Sunday, or any national holiday will be processed within the following 2 to 6 business days.

Not Your Standard is not responsible for any lost or stolen packages. Please note your order may encounter delays once shipped with UPS due to COVID-19, increased shipping volume or inclement weather which is out of our control.

Expedited Shipping

Not Your Standard does not currently offer expedited shipping. We are in the process of working on offering this to our customers, and will soon provide an expedited shipping option for Domestic US orders within the 48 contiguous states.

By selecting UPS 3 Day Select® at checkout, your in-stock orders will arrive within 3 business days once shipped. Please allow 2 to 6 business days to pack and process your order before it ships. for Domestic US orders within the 48 contiguous states. By selecting UPS 3 Day Select® at checkout, your in-stock orders will arrive within 3 business days once shipped. Please allow 2 to 6 business days to pack and process your order before it ships.

Due to high shipping volumes and demand, please note that shipping carriers are experiencing delays nationwide. We will not be held responsible for carrier delays due to weather and/or other circumstances out of our control.

Once an order has been processed, we regret that we are unable to make changes to the address provided. We advise reviewing all details carefully before finalizing your purchase to ensure accurate delivery.

Still have questions? We're happy to help! Please email us at concierge@notyourstandard.com and we will get back to you within 72 hours.