All orders are shipped Monday to Friday out of Los Angeles, CA.

Please allow 2 to 6 business days to pack and process your order before it ships.

Orders placed on Saturday, Sunday, or any national holiday, will be processed within the following 2 to 6 business days.

We are not able to update any shipping address after it has been submitted, therefore we advise you to check this information before completing your order.

We provide tracking information for every order.

Not Your Standard is not responsible for any lost, damaged, or stolen packages.

Domestic Shipping

All shipping rates are calculated at checkout based on regional zones + weight.

We provide free UPS® Ground shipping on all US orders over $250.

International Shipping

Customers are responsible for all import taxes, duties, carrier fees and customs declarations.

Due to the nature of our products, we do not offer returns or exchanges at this time.

If your item arrives damaged, please contact us within 7 business days of receipt, providing photo evidence. Once we accept the damaged merchandise for exchange, we will promptly send you a return label and notify you via email. You must ship the item back to us within 7 business days of receiving the return label. If the item is not shipped within this timeframe, you will no longer be eligible for an exchange. In case of a dispute, a store credit will be issued once we receive the damaged item.

Not Your Standard was born out of the desire to create a luxury home fragrance line, free-from toxic ingredients. Here are 3 pillars we always aim to stand behind:

Made with Essential Oils / Our products are formulated with only premium-grade essential oils to ensure their purity and efficacy

Cruelty-Free & Vegan / Our products are cruelty-free and vegan, reflecting our commitment to ethical and sustainable practices

Non-Toxic & Clean Burning / The essential oils in our products are natural and non-toxic, free-from phthalate, petroleum, synthetic fragrances and dyes

Still have questions? We're happy to help! Please email us at concierge@notyourstandard.com and we will get back to you within 72 hours.